How does One Touch Switch work for broadband?
Who this page is for
Households planning to move provider who want the official picture first.
Plain-English definitions
- One Touch Switch
- A UK industry process so consumers can switch broadband without arranging cease and re-provide details themselves in many cases.
What to do
- Read Ofcom’s One Touch Switch pages.
- Ask your new provider how they will handle dates and any landline or TV bundles.
- Keep a written record of appointments.
Also see Pulse Answers: One Touch Switch.
Pulse measures download speed, latency, and jitter in your browser. It does not measure upload speed. For upload, use your provider’s tests or see our upload scope guide.
Compare broadband deals when your line is too small for what you do: BroadbandSwitch.uk, SearchSwitchSave.com, FibreSwitch.com.
UK rights and switching: start with Ofcom’s broadband guidance for personalised speed estimates, switching, and complaints.
Example scenario
You pick a new ISP; they coordinate leaving the old one. You verify phone services if you still rely on them.
FAQ
Is switching always free?
Early termination and equipment fees may still apply depending on contract. Check documents.
Does One Touch Switch move my phone number automatically?
Processes depend on products involved. Ask both providers how number porting and timing work.
Will I lose service during the switch?
Providers aim for minimal downtime, but dates and methods vary. Confirm appointments in writing.
What about TV bundles?
Bundles can complicate moves. Check penalties and equipment returns on your current deal.
Where can I read official switching information?
Start with Ofcom’s consumer advice pages on phones and broadband switching.
Should I cancel my old service myself?
Follow your new provider’s instructions. Mistimed ceases can cause loss of service.
Related guides
- What broadband rights do UK consumers have?
- How do I check what broadband I can get at my postcode?
- Why is my speed test slower than my broadband package?